Senior Manager, Strategy & Operations


Senior Manager, Strategy & Operations (Zoobean, Inc.; Arlington, VA): Job Duties: Specific responsibilities of the position include:  Content deep-dives: Short-term, team-focused projects: Lead short-term deep dives and cross-functional project teams to structure and execute analyses needed to develop recommendations; Lead forming solid processes (and easy to use tools) for setting revenue goals and tracking sales and marketing performance; Partner with sales, marketing, and finance teams to ensure an in-sync go-to-market strategy across verticals; Oversee account escalation process: Define and manage process for red account escalations, and collaborate with client success to flag tier-level clients and key usage trends; and Own accounts receivable and payment collection process and deploy control to maintain collection KPIs within industry standards; Organizational performance processes: Long-term, ongoing projects: Build a successful and healthy team review process; Execute on improvements to organizational structure, find knowledge and skills gaps and help address them, design optimal workflows, and align internal processes; Partner with the Outside Angle team to manage processes related to Lattice review and semi-annual team retreats from planning through execution; and Contribute to improving our capabilities by enhancing existing processes and recruiting and developing new team members; CEO support: Ad-hoc, both long- and short-term projects: Provide insightful recommendations (KPI Highlights) in a data-driven, collaborative, and thoughtful manner to senior leadership, and promote efficient action against recommendations; Create a high degree of visibility and responsibility by reviewing user engagement trends and taking ownership of reports to the investors; Uncover and structure complex problems and opportunities and build models to communicate opportunities to leadership; Quarterly business review: create templates and track successful completion/outcomes of company bonus and team commission plans; Project manage and own tasks with respect to internal planning functions, such as budget setting, financial model updates, and HR; and Manage relationship with accounting contractors. Based at company HQ; Position may telecommute from anywhere in the US.

Minimum requirements: Master's degree in Business Administration, Finance, or related field or foreign equivalent and 3 years of experience in Business Strategy, Corporate Finance, or Go-To-Market Planning (Will accept experience as Strategy & Operations Manager or any other title/occupation in which the required experience was gained).

Must have: Demonstrated excellent business judgment; Demonstrated ability to handle complex situations with clarity, confidence, and thorough analysis; Demonstrated ability to build productive cross-functional relationships and interact directly with all levels of the organization and external parties; Demonstrated experience with SaaS and online business models; Strong proficiency in Excel and PowerPoint with a track record of presenting complex analysis to both technical and business audiences. (Unless otherwise indicated, employer is seeking the ability in the skills listed above with no specific number of years of experience required. All experience can be gained concurrently.)

Apply by sending resume to jobs@zoobean.com. Please include Ref number 00049754 in subject line. An EOE.