Personalized Service

Top-notch, personalized customer service is the bedrock of Beanstack. Our team of reading experts save you time and give you peace of mind with your reading challenges.

Masthead Waves

A Dedication to Excellence

Here at Beanstack, we keep our company values of love, inclusion, and awesomeness at the forefront of our customer service and everything else we do.

  • Love

    We're passionate about the work we do and always give everything we can.

  • Inclusion

    We believe diversity breeds innovation and makes us closer, stronger, and better.

  • Awesomeness

    We build and serve toward excellence. We overdeliver and expectations.

“The company has great customer service, the product is easy to use, and it makes my job easier.”
Jocelyn Neville Midfield City Schools, Alabama
“This process has been so smooth. My questions have been answered almost immediately and any issues have been resolved promptly.”
Keshia Dover Fannin County Middle School, Georgia
“Phenomenal human & virtual support! Application is super easy to use.”
Michele Rivera Broward County Public Schools, Florida
“This has been an amazing process. The training program works great! Very hands on and always someone available to answer my questions.”
Jennifer Cygert Walkerton-Lincoln Township Public Library, Indiana

That Personal Touch

We know how busy educators and librarians are—in fact, most of our customer support team were teachers and librarians themselves! So we make it easy to run your reading challenges with speedy and personalized customer experience.

  • Personalized Client Success Manager

    Each public library and school gets their own client success manager for a personalized experience from setup and launch to ongoing personalized support. They get to know you, your community, and your goals to offer excellent service.

  • Easy Implementation

    Our smooth and speedy launch process includes personalization of your registration settings or rostering integration, clear and concise onboarding training, and a thorough quality assurance review before you go live!

    See The Process
  • Fast Helpdesk Support

    Need immediate assistance or answers on an individual level? Our customer service team is always monitoring our Helpdesk tickets to provide speedy and reliable customer support, whether you need help pinpointing a report, running a drawing, or getting mandated reporting statistics.

  • Weekly Client Updates

    We share all the goings-on and updates at Beanstack with our clients in weekly customer communication newsletters, including everything from upcoming product enhancements and new challenge templates to client spotlights.

  • Robust Client Community

    With clients all over the U.S. and around the world, we work hard to nurture community and create connections near and far. You can ask questions in the Beanstack User Group on Facebook, get inspiration from other librarians and educators in virtual roundtables, and even connect with other users near you!

Join more than 10,000 public libraries and schools around the world who use Beanstack's intuitive software solution and reliable support.

Live and On-Demand Trainings

We offer a full suite of virtual training sessions for administrators, media specialists, and staff, which you can choose to join live or watch later at your own convenience. Our topics range from general user experience webinars to sessions about specific product updates.

Scores of Self-Service Support Materials

More of a DIY learner? We maintain a Help Center that can answer all your questions and guide you through all the Beanstack challenge setup and management processes with thorough articles, demo videos, and information FAQs.

Data-Driven Best Practices and Case Studies

Learn from our users' wealth of reading challenge experience. Our team examines all the data at our fingertips and packages it into usable insights, case studies, reports, roundtables, and webinars to enhance your programming.

Browse Our Data

Product Priorities Informed by You

We're constantly learning from and improving for our clients. We routinely seek customer feedback and product recommendations so that Beanstack can better meet customers' needs, and then follow up with tangible product updates and optimizations.

Want To Learn More?

Talk to our team to learn more about our commitment to world-class service.