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Love
We're passionate about the work we do and always give everything we can.
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Inclusion
We believe diversity breeds innovation and makes us closer, stronger, and better.
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Awesomeness
We build and serve toward excellence. We overdeliver and expectations.
A Dedication to Excellence
Here at Beanstack, we keep our company values of love, inclusion, and awesomeness at the forefront of our customer service and everything else we do.
That Personal Touch
We know how busy educators and librarians are—in fact, most of our customer support team were teachers and librarians themselves! So we make it easy to run your reading challenges with speedy and personalized customer experience.
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Personalized Client Success Manager
Each public library and school gets their own client success manager for a personalized experience from setup and launch to ongoing personalized support. They get to know you, your community, and your goals to offer excellent service.
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Fast Helpdesk Support
Need immediate assistance or answers on an individual level? Our customer service team is always monitoring our Helpdesk tickets to provide speedy and reliable customer support, whether you need help pinpointing a report, running a drawing, or getting mandated reporting statistics.
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Weekly Client Updates
We share all the goings-on and updates at Beanstack with our clients in weekly customer communication newsletters, including everything from upcoming product enhancements and new challenge templates to client spotlights.
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Robust Client Community
With clients all over the U.S. and around the world, we work hard to nurture community and create connections near and far. You can ask questions in the Beanstack User Group on Facebook, get inspiration from other librarians and educators in virtual roundtables, and even connect with other users near you!
Live and On-Demand Trainings
We offer a full suite of virtual training sessions for administrators, media specialists, and staff, which you can choose to join live or watch later at your own convenience. Our topics range from general user experience webinars to sessions about specific product updates.
Scores of Self-Service Support Materials
More of a DIY learner? We maintain a Help Center that can answer all your questions and guide you through all the Beanstack challenge setup and management processes with thorough articles, demo videos, and information FAQs.
Product Priorities Informed by You
We're constantly learning from and improving for our clients. We routinely seek customer feedback and product recommendations so that Beanstack can better meet customers' needs, and then follow up with tangible product updates and optimizations.