We strive to build partnerships with our clients, communicating with compassion and care.
Scrappy, dynamic, and collaborative crew—welcome to the team! You can lean on us for advice and guidance.
Our team is known in the industry for providing excellent customer care and service. We go above and beyond to address our clients' needs.
A Dedication to Excellence
Here at Beanstack, our company values of love, inclusion, and awesomeness are at the heart of the customer service we provide and everything else we do.
That Personal Touch
We know how busy educators and librarians are—in fact, most of our customer support team were teachers and librarians themselves! We make reading motivation easy with a speedy and personalized customer experience.
Consultative Client Success Manager
Every client is paired with a success manager. They get to know you, your community, and your goals—and ensure you meet them!
Fast Helpdesk Support
Need immediate assistance? Our support team consistently monitors our Helpdesk to provide speedy and reliable customer support, whether you need help pinpointing a report, running a drawing, or getting mandated reporting statistics.
Regular Client Updates
We share all the goings-on and updates at Beanstack with our clients in customer newsletters, including everything from upcoming product enhancements and new challenge templates to client spotlights.
Robust Client Community
With clients all over the U.S. and around the world, we work hard to nurture community and create connections near and far. You can ask questions in the Beanstack User Group on Facebook and get inspiration from other librarians and educators in virtual roundtables and webinars.
Live and On-Demand Trainings
We offer a full suite of virtual training sessions for administrators, media specialists, and staff, which you can join live or watch later at your convenience. Topics range from hands-on “how to” training to sessions about specific product updates and strategies for building a culture of reading.
Scores of Self-Service Support Materials
More of a DIY learner? Our Help Center answers all your questions and guides you through the Beanstack setup and management processes with thorough articles, demo videos, and FAQs.
Product Priorities Informed by You
We're constantly learning from and improving for our customers. We routinely seek customer feedback and product recommendations so that Beanstack can better meet customers’ needs and follow up with tangible product updates and optimizations.