School Success Manager

About the Role

The School Success Manager is a mission-critical role focused on driving revenue growth within our existing client base of K-12 schools and districts. You will serve as a trusted partner to our clients, ensuring their success while proactively identifying opportunities to increase their investment through cross-selling additional products (such as our upcoming Reading Motivation Index) and upselling existing package upgrades (such as moving from our Plus to Premium tier). This role is a primary revenue driver for the organization and requires a dynamic, outcome-focused individual who thrives in a fast-paced environment.

Key Responsibilities

Proactively engage a dedicated book of business of current clients to build deep relationships and understand their evolving needs.
Own the post-sale client relationship with a primary focus on driving Net Revenue Retention (NRR) through proactive engagement, strategic upsells, package upgrades, and timely renewals within a defined book of business.
Meet with customers to help them maximize the effectiveness of the product, address issues related to customer health scores, and save accounts that are in danger of churning, while surfacing expansion opportunities when appropriate for the customer.
Effectively lead customers’ launch and adoption of the Reading Motivation Index, and other supplementary solutions.
Collect product feedback from customers and share insights into user focused collateral.
Provide custom professional learning opportunities for customers within your book of business, and throughout the organization.
Collaborate with team members to manage a high touch renewal and expansion process.
Maintain a detailed understanding of the K-12 EdTech landscape, funding mechanisms, and client organizational structures to inform sales strategy.
Diligently track all client interactions and pipeline activity in our CRM system (HubSpot).

On a typical day you’ll be ...

Proactively contacting a dedicated book of business of K-12 clients to build and deepen relationships.
Guiding strategic consultation sessions and delivering tailored product presentations to pinpoint and secure expansion revenue.
Consulting with district and school leaders to understand their literacy goals and strategically positioning new products like the Reading Motivation Index as key solutions.
Ruthlessly owns the financial health of the assigned book of business, with an unwavering commitment to maximizing both Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
Collaborating closely with the Sales team to ensure a seamless post-sale experience and gathering client health insights to inform future upsell strategy.
Accurately forecasting expansion revenue and maintaining rigorous, up-to-date client records and pipeline status in the CRM system.

Key Outcomes

Consistently exceed quarterly and annual Net Revenue Retention (NRR) quotas within the dedicated book of business.
Increase the Average Revenue Per Account (ARPA) within the K-12 client base.
Ensure high customer satisfaction through effective account management and value delivery.
Drive the successful launch and adoption of new product offerings (e.g., Reading Motivation Index) within existing accounts and in collaboration with Client Success.

Qualifications

Experience in Account Management, Client Success, or Sales, preferably within K-12 EdTech.
Deep understanding of the K-12 decision-making process, budgeting cycles, and key instructional technology trends.
Exceptional communication, presentation, and negotiation skills, with the ability to influence stakeholders at all levels (e.g., teachers, librarians, district administrators).
Highly organized and autonomous, with a disciplined approach to pipeline management and territory planning.
Possess high emotional intelligence and empathy, with a natural ability to build strong relationships.
Are motivated by the success of your customers and team and enjoy delivering customized plans from concept to execution.
Proficiency with CRM software (e.g., HubSpot) and pipeline forecasting.

From the Heart

At Joyful Reading Co., we live out key values and principles, including the following:

Love: We are kind and grateful, especially when it’s hardest to be kind and grateful.
Integrity & Service: We have an attitude of service to each other, all stakeholders, and to the society we live in.
Humility & Humor: We take our work seriously but not ourselves.
Persistence & Innovation: We are always exploring all that is possible with a goal to improve ourselves—individually and collectively.
Inclusion: We believe diversity of people, experiences, and ideas makes us closer, stronger, and better.
Ownership & Accountability: We own our work, both individually and collectively.
Results-Oriented & Teamwork: We need each other to succeed and inspire each other to bring our best selves to work.
Awesomeness: We are accountable to expectations. We go the extra mile. This one speaks for itself.